Privacy Policy

Carpet Cleaning Richmond upon Thames Privacy Policy

This Privacy Policy explains how Carpet Cleaning Richmond upon Thames collects, uses, stores and protects personal data of its customers and prospective customers located in the Richmond upon Thames area. It is intended to comply with the UK General Data Protection Regulation and all applicable data protection laws. By using our carpet cleaning and related services, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all customers, prospective customers and website visitors of Carpet Cleaning Richmond upon Thames who are based in the Richmond upon Thames area. It covers personal data collected in the context of providing our carpet cleaning and associated services, including enquiries, bookings, and ongoing customer relationships.

Data Controller

Carpet Cleaning Richmond upon Thames acts as the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing is carried out in accordance with applicable data protection laws.

Personal Data We Collect

We may collect and process the following categories of personal data, depending on how you interact with us:

Identification and contact details, such as your name, postal address, service address, and other contact details you choose to provide. Booking and service information, such as preferred appointment dates and times, details of the property areas to be cleaned, access instructions, and any special requests you make. Communication data, including records of your correspondence with us by phone, online forms or other communication methods. Payment-related information, such as payment method details and transaction records. We do not intentionally store full payment card details; these may be processed by secure payment providers acting on our behalf. Technical and usage data, such as information about how you access and use our website, including log data and basic device information, where this is collected through cookies or similar technologies.

How We Collect Your Personal Data

We may collect personal data directly from you when you request a quote, place a booking, communicate with us, or use our services. We may also collect data automatically when you visit our website, through essential and functional cookies necessary for providing and improving our online services. In some circumstances, we may receive information about you from third parties, such as payment processors, advertising platforms, or partners that help us manage enquiries and bookings.

Lawful Bases for Processing

We process your personal data only where we have a lawful basis to do so. Depending on the context, we rely on one or more of the following lawful bases:

Contract: to take steps at your request prior to entering into a contract and to perform our contract with you, including handling enquiries, confirming bookings, providing cleaning services, and processing payments. Legal obligation: to comply with legal requirements, such as record keeping, tax, accounting and responding to lawful requests from public authorities. Legitimate interests: to pursue our legitimate business interests in operating, managing and developing our services, such as improving our customer service, managing schedules, preventing fraud and ensuring the security of our operations, provided that these interests are not overridden by your fundamental rights and freedoms. Consent: in limited cases, where required by law, we may rely on your consent, for example for certain direct marketing activities. Where we rely on consent, you are free to withdraw it at any time.

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

To provide our carpet cleaning and related services, including scheduling, confirming and carrying out appointments at your property. To respond to enquiries, provide quotes, and manage customer service communications. To process payments and manage invoices, refunds and related financial records. To manage and improve our website, services and customer experience, including internal analysis, troubleshooting and service quality monitoring. To send you important information relating to your bookings, changes to our services, or updates to our terms and policies. To carry out administrative, accounting and legal tasks required to run our business in compliance with applicable laws.

Data Processors and Third Parties

We may share your personal data with trusted third parties that act as data processors on our behalf. These may include payment service providers for processing your payments securely, providers of booking or scheduling tools, customer relationship management systems, and IT hosting and support services. These processors are engaged under written contracts that require them to process your personal data only on our documented instructions, to keep it secure, and to comply with relevant data protection laws.

In some limited cases, we may also share your data with third parties acting as independent controllers, such as professional advisers, accountants, or regulatory authorities where required by law. When this occurs, those third parties are responsible for their own compliance obligations.

International Data Transfers

Where any of our service providers or processors are located outside the United Kingdom, your personal data may be transferred to countries that may have different data protection rules. In such cases, we will ensure that appropriate safeguards are in place to protect your personal data, such as the use of approved standard contractual clauses or equivalent legal mechanisms, and that your rights are preserved.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, accounting and reporting obligations. The exact retention period will depend on the type of data and the legal requirements applicable to it.

In general, we retain core customer and booking information for the duration of our relationship with you and for a reasonable period thereafter to handle any queries, complaints or legal claims. Financial records and invoices are retained for the period required by tax and accounting laws. Technical and usage data may be held for shorter periods, as needed to secure and improve our services.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Carpet Cleaning Richmond upon Thames customers in the area, subject to certain legal conditions and exceptions:

Right of access: you can request confirmation that we process your personal data and obtain a copy of the data we hold about you. Right to rectification: you can ask us to correct or complete inaccurate or incomplete personal data. Right to erasure: in certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing. Right to restriction of processing: you can request that we restrict the processing of your personal data in specific situations, such as where you contest the accuracy of the data or object to our use of it. Right to data portability: in some cases, you can ask us to provide your personal data in a structured, commonly used, machine-readable format and to transmit it to another controller, where technically feasible. Right to object: you have the right to object to processing that is based on our legitimate interests, including profiling, and we will stop processing unless we have compelling legitimate grounds or we need to continue for legal reasons. You also have the right to object at any time to direct marketing.

Exercising Your Rights

If you wish to exercise any of your data protection rights, please contact us using the contact method you normally use for service enquiries, clearly stating your request and providing sufficient information for us to identify you. We may need to request additional information to verify your identity before fulfilling your request. We aim to respond to all legitimate requests within the time limits required by law and will inform you if we cannot meet these deadlines.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to personnel and service providers who need it for legitimate business purposes and requiring them to handle it in accordance with this Privacy Policy and applicable laws. While we strive to protect your personal data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or data processing practices. Any revised version will apply from the date it is issued. You should review this Privacy Policy periodically to stay informed about how we handle your personal data.

Contact and Complaints

If you have any questions about this Privacy Policy or how we process your personal data, please contact us using your usual communication method for Carpet Cleaning Richmond upon Thames services and queries. You also have the right to lodge a complaint with the UK supervisory authority responsible for data protection if you believe that your data protection rights have been infringed.